Terms of Service

These terms are between you and the operator of Headstrong, a sole trader in Victoria, Australia (ABN 41 051 775 916) (“we”, “us”). “You” means a club and its administrators and coaches, a player, or a parent or guardian. By creating an account or using Headstrong you agree to these terms. A parent or guardian who gives consent for a player under 18 agrees to these terms for that player as well as for themselves.

Headstrong is a concussion education platform for community sports clubs. Club administrators and coaches assign and track education modules; players (including players under 18, with a guardian’s consent) complete them in the Headstrong app or website.

• Players join a club by invitation from the club, or with the club’s join code.
• Club administrators must be authorised by their club to run its account, and are responsible for who they invite, including coaches.
• Keep your sign-in details secure. You’re responsible for activity under your account.
• A player under 18 can’t open modules or take quizzes until a parent or guardian has given consent through Headstrong.

The modules and quizzes are educational. They help players and clubs recognise the possible signs of concussion, understand general return-to-sport guidance, and know what to do next. Headstrong does not diagnose concussion, assess an injury, or decide whether anyone is safe to play or return to play. A quiz score or completion record shows that someone engaged with the education. It is not a medical assessment and is not a substitute for assessment by a doctor. Any decision about a suspected concussion must be made by, or with, a qualified health professional.

When a player completes a module, Headstrong creates a record their club can see. It records participation in the education, nothing more: it isn’t a medical or legal certification. Clubs are responsible for how they use these records in their own risk-management and compliance processes.

• Clubs subscribe yearly to one of the plans shown on our website, paid in advance through Stripe. Prices are in Australian dollars.
• New clubs get the first-year discount shown when they sign up. It applies once, and later years are charged at the full price for the plan.
• We’re not registered for GST, so no GST is charged. If that changes, we’ll give at least 30 days’ notice before it affects your price.
• Subscriptions renew automatically each year until a club administrator cancels. We’ll give at least 30 days’ notice of any price change before it applies to your next renewal.
• A club administrator can cancel at any time. The plan stays active until the end of the year already paid for, and won’t renew.
• We don’t refund unused parts of a subscription year, except where the Australian Consumer Law requires it.
• If your club is charged for a renewal it didn’t intend to keep, email us within 14 days of the charge and we’ll refund it in full. You can also do this yourself from Billing within 14 days. We email club administrators before each renewal.
• If a payment isn’t made, access to paid modules may pause until it is. Completion records already created are kept.

You must not use Headstrong to:

• access or share information you aren’t authorised to see;
• get around the quizzes, grading or access controls, or complete modules for someone else;
• enter information you have no right to use, or that is unlawful or misleading;
• disrupt or overload the service, or harm other users, clubs or us.

We may suspend accounts that break these rules, after contacting you where we reasonably can.

• The Australian Institute of Sport concussion material in the modules is reproduced with the permission of the Australian Sports Commission, which owns it. It is shown unaltered, with a link back to ausport.gov.au/concussion.
• The rest of Headstrong, including our own introductions, quizzes, design and software, is owned by us or our licensors.
• Clubs and their members may use the content as part of an active subscription. You may not copy or redistribute it outside Headstrong.

Your club owns the information it enters. We use it only to provide Headstrong, as described in our Privacy Policy. Club administrators can export their compliance records. If a club removes a player, or a player deletes their account, that player’s completion records are kept for the club’s compliance purposes as the Privacy Policy describes.

We work to keep Headstrong available and reliable, but can’t promise it will never be interrupted, for example during maintenance or a provider outage. We may update modules and features. If we remove something important a club is paying for, we’ll tell the club first, and it may cancel and get a pro-rata refund for the rest of its year.

Our services come with guarantees that can’t be excluded under the Australian Consumer Law. Apart from those, and to the extent the law allows: our total liability to a club is limited to the fees it paid us in the 12 months before the claim; we aren’t liable for indirect losses; and we aren’t liable for any injury, loss or damage arising from relying on the educational content instead of medical advice, or from a decision about playing or returning to play.

We may suspend or close an account that breaks these terms. A club administrator can remove a player at any time. Anyone can delete their own account as described in the Privacy Policy.

If we change these terms in a way that affects you, we’ll update the date above and email club administrators at least 30 days before the change takes effect. If a club doesn’t agree, it can cancel before then.

These terms are governed by the laws of Victoria, Australia, and you and we submit to the courts of Victoria.

Questions about these terms can be sent to support@headstrong.live.